Consumer & retail

Beauty & personal care. Claims you can prove.

Every claim on pack, site and creator post links to its evidence.

We build brand systems, claims libraries and creator programmes for skincare, make-up, haircare and fragrance brands. Each is built to the Cosmetics Rules and ASCI guidelines, and measured on creator posts approved first time.

Main measure
Creator content approved first time
Where we work in beauty & personal care
  • Skincare
  • Make-up
  • Haircare
  • Fragrance
  • Salon & professional
Rules listed
7 rules · 3 areas
Areas that lead
BrandCampaign
Standards we build to
DPDP Act 2023 — Digital Personal Data Protection Act, 2023WCAG 2.2 AA — Web Content Accessibility GuidelinesCore Web Vitals — Loading, interactivity and visual stability
Close-up of a brush blending bronze eyeshadow across a closed eyelid
Beauty & personal careThe shade on screen has to be the shade on skin.

Where rules matter mostMap of all forty-one industries

  • Claims Advertising & claims: Shapes most of the work
  • Regulator Sector regulator: Shapes most of the work
  • Payments Payments: Sometimes shapes the work
  • Data Personal data: Often shapes the work
  • Security Security & incidents: Sometimes shapes the work
  • Access Accessibility: Often shapes the work
  • AI Safe AI use: Often shapes the work

What is shifting

Discovery moved to the reel, and the rules followed it there.

Shoppers meet a product in a creator’s routine, a try-on filter and a comment thread before they meet it on a shelf. Each shift names what it demands, with a fact you can check.

A make-up artist works on a seated model in a dim backstage space
Discovery now happens backstage, on camera.
  1. Discovery moved to creators and short video.

    What it needsCreator briefs with the approved claim and the disclosure built in.

    EvidenceASCI’s influencer guidelines require a clear disclosure label on every paid or brand-connected post.

  2. Clean, natural and cruelty-free became buying criteria and regulated claims.

    What it needsEnvironmental and ethical claims that are specific and backed by evidence or certification.

    EvidenceThe CCPA’s 2024 greenwashing guidelines list clean, natural, organic and cruelty-free among the terms that need adequate substantiation.

  3. Skin-tone messaging faces a more sceptical audience.

    What it needsCampaigns that never present darker skin as a problem to be fixed.

    EvidenceASCI’s guidelines for fairness and skin-lightening products bar advertising that shows people with darker skin as unhappy, unattractive or at a disadvantage.

  4. Virtual try-on and skin analysis now run on the shopper’s phone camera.

    What it needsTry-on and skin tools that ask consent before using a face image, and never diagnose.

    EvidenceUnder the DPDP Act, 2023, a face image is personal data, used only for the purposes a person has agreed to.

The rulebook

Clean, natural, cruelty-free: each one is a claim to prove.

The cosmetics rules, the advertising codes, the greenwashing guidelines and the data law, read for a beauty portfolio. Your regulatory team keeps sign-off; we design so their review is faster.

Standards we build to

  • DPDP Act 2023 — Digital Personal Data Protection Act, 2023
  • WCAG 2.2 AA — Web Content Accessibility Guidelines
  • Core Web Vitals — Loading, interactivity and visual stability

We design and build to these standards. This does not mean we are certified.

Advertising & claims

Shapes most of the work

  1. Advertising Standards Council of India

    ASCI influencer guidelines

    Paid and brand-connected posts carry a clear disclosure label. Creators are expected to check the technical and performance claims they make.

    We designCreator briefs carry the label and the approved claims, with the evidence behind each one.

    ASCI · Guidelines for Influencer Advertising in Digital Media Official text: ASCI influencer guidelines

  2. Advertising Standards Council of India

    ASCI guidelines for fairness and skin-lightening products, 2014

    No advertising that shows people with darker skin as unhappy or unattractive, or links skin colour to status, caste, community or success.

    We designCasting, before-and-after frames and copy are reviewed against the guideline at concept stage.

    ASCI · Guidelines for Advertising of Skin Lightening or Fairness Improvement Products, 2014

  3. Central Consumer Protection Authority

    CCPA greenwashing guidelines, 2024

    Environmental claims must be specific and substantiated; terms such as clean, natural, organic, cruelty-free and sustainable may not be used without adequate evidence.

    We designEach environmental or ethical claim names what it covers and links to its evidence.

    CCPA · Guidelines for Prevention and Regulation of Greenwashing or Misleading Environmental Claims, 15 October 2024 Official text: CCPA greenwashing guidelines, 2024

Sector regulator

Shapes most of the work

  1. CDSCO, Ministry of Health

    Cosmetics Rules, 2020 · claims and labelling

    No cosmetic may make a claim, or convey an idea, that is false or misleading to its user. Labels carry the declarations the rules set out.

    We designPack, listing and creator copy is checked against what the product is registered and tested for.

    Cosmetics Rules, 2020 · rule 36 Official text: Cosmetics Rules, 2020 · claims and labelling

  2. Ministry of Health and Family Welfare

    Animal-testing bans, 2014

    Cosmetics may not be tested on animals in India, and cosmetics tested on animals after the November 2014 amendment may not be imported.

    We designCruelty-free claims cite the supplier and testing evidence behind them, product by product.

    Drugs and Cosmetics Rules, 1945 · rules 148-C and 135-B (2014), carried into the Cosmetics Rules, 2020

  3. Department of Consumer Affairs

    Legal Metrology (Packaged Commodities) Rules, 2011

    Retail sale price, net quantity and consumer-care details on every pack, and the same declarations on every e-commerce listing.

    We designShade and size variants inherit their declarations from one product record.

    LMPC Rules, 2011 · rule 6, including rule 6(10) for e-commerce

Personal data

Often shapes the work

  1. Ministry of Electronics and IT

    DPDP Act, 2023 and DPDP Rules, 2025

    Consent for each purpose, including face images used by try-on and skin tools; withdrawal as easy as consent; verifiable parental consent for under-18s.

    We designTry-on tools ask before using the camera, keep images only as long as needed and never use them for advertising.

    DPDP Act, 2023 · DPDP Rules, 2025 (core obligations from 13 May 2027) Official text: DPDP Act, 2023 and DPDP Rules, 2025

Updated 3 October 2026. Our reading of typical projects, not legal advice. Rules change, so your lawyer confirms how each applies to you.

Challenges

Where beauty & personal care loses customers and time.

What comes up first when we talk to beauty & personal care teams, from the screens customers use to your back office.

Your customers

  1. The right shade, online

    Finding a shade and formula that suits, without a counter to try it at.

  2. Claims they can trust

    Clinical, natural and cruelty-free claims that hold up in a sceptical comment section.

  3. Advice without diagnosis

    Routines and recommendations that help without treating a skin condition.

Three glass ampoules of clear, pale blue and golden liquid against a white background
Every claim starts as a specification.

Your operation

  1. Wide shade and size ranges

    Every SKU needs images, swatches, declarations and claims kept in step.

  2. Large creator programmes

    Disclosure labels, qualified voices and approved claims across dozens of creators a month.

  3. Claims review

    Formulation, regulatory and legal review set the pace of every launch.

What we build

A brand that holds a hundred shades, and creators who tell it straight.

Brand systems and creator programmes lead a beauty programme; product and AI tools help shoppers find the right shade. Every line links to the capability that does the work.

Leads Core Supports Share of a typical project, by role · illustrative
  1. 01

    Brand Design

    Leads

    Identity and pack design that carries every shade, claim and declaration and stays recognisable.

  2. Creator programmes and campaign design systems with the disclosure label and approved claims in every brief.

  3. 03

    AI Design

    Core

    Product images and copy drafted from approved claims, and try-on tools that ask before using the camera.

  4. Shade finders, routine builders and try-on journeys tested with shoppers.

  5. CRM and replenishment reminders, sent with consent when a product runs out.

  6. Fast D2C stores and product data that search engines and AI assistants can read.

Projects

Where to start, and what follows.

Each project shows its plan, typical length and main measure. Lengths are typical. We agree yours on the first call.

First project

Claims and creator diagnostic

We map every claim on pack, site and creator posts against its evidence, and show where disclosure and consent fall short.

Plan
Sprint · Fixed fee
Typical length
2–3 weeks
It measures
Share of claims with evidence on file, as a baseline
  • Brand review
  • Influencer & creator campaigns

What you get

  • A claims inventory with the evidence each claim needs
  • A creator brief with the disclosure and claim rules built in
  • A consent map for try-on, quiz and skin tools
Start a project
  1. 02Project · 8–12 weeks

    Shade and routine finder

    A finder that matches shades and routines to each shopper’s answers, tested across skin tones and asking before it uses the camera.

    MeasureReturns for shade or fit

    Services: Complete UX & UI design · AI feature design & build · User research & usability testing

    Enquire about Shade and routine finder
  2. 03Retainer · Ongoing

    Always-on creator programme

    Creators briefed, checked and measured every month, with every post labelled and every claim approved.

    MeasureCreator posts approved without rework

    Services: Year-round creator roster · Ongoing social media management · Brand check

    Enquire about Always-on creator programme
  3. 04Milestone · 4–8 months

    Brand system and pack refresh

    One design system for packs, swatches and screens, rolled out range by range with the claims each range can carry.

    MeasurePack and shelf recognition in testing

    Services: Brand refresh · Packaging design · Brand guidelines

    Enquire about Brand system and pack refresh

How success is measured

Main measureCreator content approved first time

  • Creator posts approved without rework
  • Share of claims with evidence on file
  • Shade-finder and try-on conversion
  • Returns for shade or fit

How we use AI

What AI does here, with the checks and approver for each.

Each job runs inside automatic checks. A named person approves what goes live. A log records each step.

AI job 01

Creator post check

Measured byCreator posts approved without rework

Tested forOWASP LLM05 · Improper output handling

agent / creator-post-check Checked
  1. TaskChecks creator drafts for the disclosure label and the claim wording before they are scheduled.
  2. CheckNo post can be scheduled without the label ASCI requires, or with a claim the library does not hold.
  3. ApproverThe brand manager approves every post.
  4. LogEvery check, change and approval, per post.

Goes live only after testing, with safety checks and a named owner

AI job 02

Shade and routine assistant

Measured byRecommendation acceptance and returns

Tested forOWASP LLM02 · Sensitive information disclosure

agent / shade-and-routine-assistant Checked
  1. TaskRecommends shades and routines from the product range and the shopper’s answers.
  2. CheckNever diagnoses a skin condition, and refers anything medical to a dermatologist.
  3. ApproverThe product-education team reviews flagged sessions.
  4. LogQuestions and recommendations, without face images.

Goes live only after testing, with safety checks and a named owner

AI job 03

Claims-safe product copy

Measured byCopy approved first time

Tested forOWASP LLM09 · Misinformation

agent / claims-safe-product-copy Checked
  1. TaskDrafts product pages and listings from approved claims and product data.
  2. CheckGreenwashing terms and skin-tone language are blocked unless the library holds their evidence and approval.
  3. ApproverA regulatory reviewer approves before publishing.
  4. LogThe claim IDs and evidence each draft used.

Goes live only after testing, with safety checks and a named owner

Work and insights

Case studies stay private until a client approves them.

No beauty & personal care client is named or described without written approval. Here is what we have written on related topics.

A typical project · example

A skincare brand moved its creator programme onto one approved-claims library and a disclosure check, so every post goes live labelled, using approved claims only.

An example of the shape a project takes, without client names.

Questions

What brand and regulatory teams ask us first.

Something else on your mind? Ask us directly

Q.01Can you help us make a cruelty-free or clean claim?

Yes, if the evidence supports it. We word the claim and gather its proof (supplier declarations, certifications, testing policy) for your regulatory team to approve. The CCPA requires such terms to be substantiated.

Q.02Do you run creator campaigns?

Yes, with the disclosure label and the approved claims built into every brief, and a check before anything is posted.

Q.03Is virtual try-on worth it?

Often, where shade or fit drives returns. We design it to ask before using the camera, keep face images only as long as needed and recommend rather than diagnose.

Q.04Do you work with salon and professional brands?

Yes: education content, trade portals and loyalty programmes for professionals, alongside the consumer brand.

Tell us what you need built.

You will talk to the lead who would run your work.

Book a call

Three ways to start

  1. 01About 2 minutes

    A quick question

    You get A reply from a named lead

  2. 02About 8 minutesRecommended

    Your project details

    You get Options and prices after one call

  3. 03About 15 minutes

    A request for a quote

    You get Confirmation and a named lead

We always agree a written scope and price before work begins. How each plan is priced