Industry, mobility & logistics

Automotive & mobility. Brands, configurators and dealer content that take buyers to the showroom.

Price and brand story stay the same online and at the dealer.

We build brands, configurators, dealer content and connected-car apps for vehicle makers, EV and charging companies, dealer groups and mobility services. Every safety, range and emission claim cites the test and date behind it.

Main measure
Online-to-showroom conversion
Where we work in automotive & mobility
  • Passenger vehicles
  • Two- & three-wheelers
  • Electric vehicles & charging
  • Dealerships & after-sales
  • Mobility services
Rules mapped
8 rules · 6 areas
Disciplines that lead
BrandProduct
Frameworks we build to
DPDP Act 2023 — Digital Personal Data Protection Act, 2023GDPR — General Data Protection Regulation (EU) 2016/679ISO/IEC 27001:2022 — Information security management systemsOWASP Top 10 for LLM Applications — Security risks in generative AI applicationsWCAG 2.2 AA — Web Content Accessibility Guidelines
A car body in bare metal moves along an assembly line between robotic arms, blurred by motion
Automotive & mobilityThe product is engineered for years; the story has to keep up.

Where the rules biteMap of all forty-one industries

  • Claims Advertising & claims: Shapes most of the work
  • Regulator Sector regulator: Often shapes the work
  • Payments Payments: Often shapes the work
  • Data Personal data: Shapes most of the work
  • Security Security & incidents: Shapes most of the work
  • Access Accessibility: Sometimes shapes the work
  • AI AI governance: Often shapes the work

What is shifting

The buyer configures online, and checks every claim.

Prices, safety ratings and range claims are compared on a phone before anyone visits a showroom. Each shift names what it demands, with a fact you can check.

A charging connector plugged into the charge port of a grey electric car
“Green” became a claim that has to be proved.
  1. Buyers configure, compare and price cars online before they visit.

    What it requiresConfigurators and price pages that show the full on-road total.

    EvidenceThe CCPA’s 2023 dark-patterns guidelines name drip pricing, where charges appear late in a purchase, as an unfair trade practice.

  2. Safety ratings became a selling point.

    What it requiresSafety messages that cite the crash-test rating.

    EvidenceBharat NCAP, India’s crash-test programme, has rated cars since 1 October 2023 on adult and child occupant protection.

  3. EV marketing relies on green claims, which are now regulated.

    What it requiresRange, charging and emission claims that are specific and substantiated.

    EvidenceThe CCPA’s greenwashing guidelines of 15 October 2024 require environmental claims to be specific and backed by evidence.

  4. Cars became connected software products.

    What it requiresApps, over-the-air updates and vehicle data customers can trust.

    EvidenceUN Regulation No. 155 requires a certified cyber-security management system for new vehicles sold in the EU and other markets that apply it.

The rulebook

Safe, green and on-road: every word has a test behind it.

The advertising codes, the dark-pattern and greenwashing guidelines, the crash-test programme, lending, data and vehicle cyber-security rules, read for a typical programme. Your homologation and legal teams keep sign-off.

Frameworks we build to

  • DPDP Act 2023 — Digital Personal Data Protection Act, 2023
  • GDPR — General Data Protection Regulation (EU) 2016/679
  • ISO/IEC 27001:2022 — Information security management systems
  • OWASP Top 10 for LLM Applications — Security risks in generative AI applications
  • WCAG 2.2 AA — Web Content Accessibility Guidelines

We design and build to these frameworks; this is not a claim of certification.

Advertising & claims

Shapes most of the work

  1. Advertising Standards Council of India

    ASCI guidelines for automotive advertising

    No depiction of traffic violations or reckless speed; stunts carry a readable cautionary message; safe practices such as seat belts and helmets are encouraged.

    We designLaunch films and dealer creative are checked against the guideline at storyboard stage.

    ASCI · Guidelines for Advertising of Automotive Vehicles Official text: ASCI guidelines for automotive advertising

  2. Central Consumer Protection Authority

    CCPA greenwashing guidelines, 2024

    Environmental claims must be specific and substantiated by certification or reliable scientific evidence; generic terms such as green or eco-friendly need adequate evidence.

    We designRange and emission claims name the test cycle and conditions they were measured under.

    CCPA · Guidelines for Prevention and Regulation of Greenwashing or Misleading Environmental Claims, 15 October 2024 Official text: CCPA greenwashing guidelines, 2024

  3. Central Consumer Protection Authority

    CCPA dark-patterns guidelines, 2023

    Drip pricing, false urgency and basket sneaking are among the thirteen practices named as unfair.

    We designConfigurators show the on-road total, and online bookings never add accessories or cover the buyer did not choose.

    CCPA · Guidelines for Prevention and Regulation of Dark Patterns, 30 November 2023 Official text: CCPA dark-patterns guidelines, 2023

Sector regulator

Often shapes the work

  1. Ministry of Road Transport and Highways

    Bharat NCAP · AIS-197

    A voluntary crash-test rating of one to five stars for adult occupant protection, child occupant protection and safety assist, in force since 1 October 2023.

    We designSafety pages cite the tested rating, the variant tested and the date.

    Bharat New Car Assessment Programme · AIS-197 (launched 22 August 2023)

Payments

Often shapes the work

  1. Reserve Bank of India

    RBI Digital Lending Directions

    Vehicle loans offered online show the lender’s Key Fact Statement with the all-in APR before the borrower commits, with a cooling-off period.

    We designFinance steps in the configurator show the lender’s KFS, never a teaser rate alone.

    RBI · Digital Lending Directions, 8 May 2025 Official text: RBI Digital Lending Directions

Personal data

Shapes most of the work

  1. Ministry of Electronics and IT

    DPDP Act, 2023 and DPDP Rules, 2025

    Separate consent for each purpose, such as leads, test drives and connected-vehicle data, with withdrawal as easy as giving it.

    We designOwner apps ask for vehicle-data consent per purpose and show what is shared with dealers.

    DPDP Act, 2023 · DPDP Rules, 2025 (core obligations from 13 May 2027) Official text: DPDP Act, 2023 and DPDP Rules, 2025

Security & incidents

Shapes most of the work

  1. UNECE World Forum for Harmonization of Vehicle Regulations

    UN Regulations No. 155 and 156

    A certified cyber-security management system and a software-update management system for new vehicles sold in the EU and other markets that apply the regulations.

    We designConnected services and update notices are designed with the manufacturer’s security and update processes.

    UN R155 (cyber security) · UN R156 (software updates)

Accessibility

Sometimes shapes the work

  1. W3C

    WCAG 2.2 AA

    Configurators, booking forms and owner apps usable with a keyboard, a screen reader and zoom.

    We designConfigurators are built from accessible controls, with every option readable as text.

    W3C · WCAG 2.2 Official text: WCAG 2.2 AA

Compiled 3 October 2026. Our reading of typical programmes, not legal advice. Rules change; your counsel confirms how each one applies to you.

Challenges

Your customers’ problems, and your own.

The problems we hear in most automotive & mobility briefs, from customers and from your own teams.

Your customers

  1. The full on-road price

    Registration, insurance and accessories shown before the showroom visit.

  2. Charging and range certainty

    Where to charge, how long it takes and what it costs.

  3. Service without the wait

    Bookings, updates and pickup handled from the app.

A mechanic works under a raised car on a jack in a workshop
After-sales is where the brand is kept, or lost.

Your operation

  1. Dealer consistency

    Hundreds of dealers telling the brand story in their own way.

  2. Safety and emission claims

    Every figure tied to a test, a standard and a date.

  3. Connected-car data

    Vehicle and app data that needs consent, security and a purpose.

What we build

One story from launch film to forecourt and service bay.

Brand and product experience lead an automotive programme; content systems keep hundreds of dealers on message. Every line links to the capability that does the work.

Leads Core Supports Share of a typical programme, by role · illustrative
  1. 01

    Brand Design

    Leads

    Brand and model architecture that stays consistent from launch film to dealer forecourt.

  2. Configurators, price pages and owner apps tested with buyers and owners.

  3. Fast model sites, dealer platforms and secure connected services.

  4. Launch campaigns and dealer content kits made from one campaign design system.

  5. Lead routing to dealers, test-drive journeys and service reminders on one consented record.

  6. 06

    AI Design

    Supports

    Vehicle and charging assistants that answer from the spec sheet and the owner’s manual.

Programmes

Where to start, and what follows.

Each programme lists its package, typical length and main measure. Lengths are typical; the first conversation sets yours.

The way in

Online-to-showroom journey audit

We follow buyers from the model page to a test drive, and check every price, safety and range claim on the way.

Package
Sprint · Fixed fee
Typical length
2–3 weeks
It sets
Online-to-showroom conversion, as a baseline
  • Product experience audit
  • Martech stack audit & roadmap

What you get

  • A fix list for the online journey, ranked by drop-off
  • A claims register for price, safety and emissions
  • A lead-routing baseline, dealer by dealer
Start here
  1. 02Milestone · 4–8 months

    Configurator and price display

    One configurator with the on-road total from the first screen, used on the brand site and by every dealer.

    MeasureTest drives booked online

    Services: Complete UX & UI design · Website · Front-end build

    Enquire about Configurator and price display
  2. 03Project · 8–12 weeks

    Dealer content templates

    Templates and approved modules dealers localise themselves, with price and claim rules built in.

    MeasureDealer content compliant at first check

    Services: Campaign design system · Template systems · Campaign localisation

    Enquire about Dealer content templates
  3. 04Project · 6–10 weeks

    Lead routing and test-drive journeys

    Leads scored and routed to the right dealer in minutes, with follow-up journeys until the test drive.

    MeasureLead response time

    Services: Lead scoring & routing · Lifecycle journey build

    Enquire about Lead routing and test-drive journeys

How success is measured

Main measureOnline-to-showroom conversion

  • Online-to-showroom conversion
  • Test drives booked online
  • Dealer content compliant at first check
  • Service bookings made in the app

How we use AI

AI use cases, with the checks and approver for each.

Each use case runs within automatic checks, with a named person approving what goes live and a log a supervisor can read.

Use case 01

Spec and charging assistant

Measured byAnswer accuracy on an agreed evaluation set

Tested forOWASP LLM09 · Misinformation

agent / spec-and-charging-assistant Guarded
  1. TaskAnswers questions on variants, features, range and charging from the official specifications.
  2. CheckQuotes only certified range and test figures, with the test cycle they come from.
  3. ApproverThe product team reviews flagged answers every week.
  4. LogQuestions, sources and answers.

Goes live only with its evaluation set, automatic checks and a named owner

Use case 02

Dealer content check

Measured byDealer content compliant at first check

Tested forOWASP LLM05 · Improper output handling

agent / dealer-content-check Guarded
  1. TaskChecks dealer ads and posts for price display, safety and emission claims before they run.
  2. CheckFlags only; never edits a dealer’s ad without approval.
  3. ApproverThe brand-compliance team decides on every flag.
  4. LogChecks and their outcomes, by dealer.

Goes live only with its evaluation set, automatic checks and a named owner

Use case 03

Service booking assistant

Measured byService bookings completed in the app

Tested forOWASP LLM01 · Prompt injection

agent / service-booking-assistant Guarded
  1. TaskBooks service slots and explains work and costs from the dealer’s own system.
  2. CheckPrices come from the dealer system only; nothing is added without the owner’s approval.
  3. ApproverService advisers confirm any extra work.
  4. LogBookings, changes and approvals.

Goes live only with its evaluation set, automatic checks and a named owner

Work and insights

The work, anonymised until clients approve.

Projects in this industry are published once a client approves the write-up. Until then, here is what we have written on the rules that apply.

A typical programme · composite

A vehicle maker gave its dealer network one configurator and one price-display standard, so the on-road total online matches the showroom quote.

Anonymised and illustrative: the shape a programme takes, never a named client.

Related reading

Nothing published on automotive & mobility yet. Ask us what we are seeing in the industry.

Ask us

Questions

What marketing, digital and dealer-network leads ask us first.

Something else on your mind? Ask us directly

Q.01Do you work with dealers as well as manufacturers?

Yes: dealer groups and the dealer networks manufacturers run. Content, leads and prices stay consistent when both work from the same templates, lead routing and price source.

Q.02Can you help with EV range and charging claims?

Yes. The CCPA’s greenwashing guidelines require specific claims, so each range or charging claim names its test cycle and conditions. Your homologation team confirms the figures.

Q.03Do you build connected-car apps?

Yes. We design and build owner apps and the services behind them, with security, consent and update notices built in.

Q.04How do you show the on-road price?

From one price source that includes registration, insurance and mandatory charges, so the online total matches the showroom quote.

Tell us what you need built.

You will speak to a lead who would run the work, and get a straight answer on fit.

Book a call

Three ways to start

  1. 01About 2 minutes

    A quick question

    You get A reply from a named lead

  2. 02About 8 minutesRecommended

    A project brief

    You get Options and a first scope after one call

  3. 03About 15 minutes

    A formal RFQ or RFP

    You get Receipt confirmed and a named bid lead

Every engagement starts with a written scope and a quote agreed before work begins. How each package is priced