Industry, mobility & logistics
The manual, the spares and the service keep the customer.
Machinery, electrical and electronics makers, auto-component suppliers and contract manufacturers selling to engineers and buyers in many markets. We build product information engineers trust, digital manuals and spare-parts journeys, dealer and distributor portals, and connected-product experiences ready for the EU’s machinery and data rules.
Where the rules biteMap of all forty-one industries
What is shifting
India withdrew an omnibus safety order, the EU rewrote its machinery and data rules, and carbon is now priced at the border. Each shift names what it demands, with a fact you can check.
It demandsProduct and compliance information that can change product by product as the orders change.
SignalOn 14 January 2026 the Ministry of Heavy Industries rescinded its omnibus machinery and electrical equipment safety order of August 2024, with immediate effect.
It demandsInstructions that are printable, versioned and findable from the machine itself.
SignalFrom 20 January 2027 the EU Machinery Regulation allows digital instructions kept online for at least ten years, with paper free of charge on request.
It demandsProducts and portals designed so customers can reach the data their machines generate.
SignalConnected products placed on the EU market after 12 September 2026 must make their data accessible to the user by design, under the Data Act.
It demandsEmissions data per product and per shipment that importers can use.
SignalThe EU CBAM’s definitive period for steel, aluminium, cement and fertiliser imports began on 1 January 2026; certificates go on sale from 1 February 2027.
The rulebook
BIS orders, the EU Machinery Regulation, the Data Act, CBAM, the Cyber Resilience Act and the green-claims rules, read for an industrial manufacturer. Your compliance team keeps sign-off.
Frameworks we build to
Frameworks we design and build to — not a claim of certification.
Often shapes the work
Central Consumer Protection Authority
Claims such as ‘energy-efficient’, ‘low-carbon’ or ‘sustainable’ must be specific and backed by credible certification or reliable scientific evidence, with qualifiers where they apply only in part.
We designEvery environmental claim names what it covers and links to its test report or certificate.
CCPA · Guidelines for Prevention and Regulation of Greenwashing or Misleading Environmental Claims, 15 October 2024 Official text: CCPA greenwashing guidelines, 2024
Shapes most of the work
Bureau of Indian Standards · line ministries
Products under a quality control order need BIS certification and the Standard Mark before sale or import; the omnibus machinery and electrical equipment order was rescinded in January 2026, so each product’s status is checked on its own.
We designA compliance register per product family drives what the site, packs and catalogues say.
BIS Act, 2016 · section 16 · Ministry of Heavy Industries order S.O. 239(E), 14 January 2026 Official text: BIS quality control orders, product by product
European Union
Applies from 20 January 2027 in place of the Machinery Directive; instructions may be digital if they stay online for the machine’s life and at least ten years, can be printed, and are given on paper free of charge on request.
We designDigital manuals are versioned per model, linked from the machine and printable.
Regulation (EU) 2023/1230 · Article 10(7) · dates as corrected, OJ L 169, 4 July 2023 Official text: EU Machinery Regulation
European Union
Importers of covered steel, aluminium, cement and fertiliser goods pay for embedded emissions from 1 January 2026; a 50-tonne yearly threshold exempts small importers, and certificates are sold from 1 February 2027.
We designEmissions data per product and shipment is structured so EU customers can file their declarations.
Regulation (EU) 2023/956, as amended by Regulation (EU) 2025/2083 of 8 October 2025 Official text: EU carbon border adjustment mechanism
Often shapes the work
European Union
Connected products placed on the market after 12 September 2026 must be designed so users can reach the data they generate, easily and free of charge, and buyers are told before purchase what data the product generates.
We designCustomer portals expose machine data with an export, and the pre-contract data notice sits on the product page.
Regulation (EU) 2023/2854 · Article 3 · design duty for products placed on the market after 12 September 2026 Official text: EU Data Act — connected products
Ministry of Electronics and IT
Leads, warranty registrations and service records from dealers and portals are personal data: consent per purpose, security safeguards and breach reporting, from 13 May 2027.
We designOne consented customer record, shared with dealers only for the purposes the customer agreed to.
DPDP Act, 2023 · DPDP Rules, 2025 (core obligations from 13 May 2027) Official text: DPDP Act, 2023 and DPDP Rules, 2025
Often shapes the work
European Union
Makers of products with digital elements, including connected machines and controllers, report actively exploited vulnerabilities within 24 hours from 11 September 2026; the security requirements apply from 11 December 2027.
We designFirmware, update channels and vulnerability handling are documented with each connected product.
Regulation (EU) 2024/2847 · Article 14 from 11 September 2026 · Article 71 Official text: EU Cyber Resilience Act
Sometimes shapes the work
European Union
The 2026 Digital Omnibus moved AI that is a safety component of machinery into the Machinery Regulation, which is to gain AI health and safety requirements by delegated acts applying by 2 August 2028.
We designAI features in machines are documented, tested and logged as safety-relevant from the first prototype.
Regulation (EU) 2026/1744 (Digital Omnibus on AI) · Article 3 · in force 27 July 2026
Compiled 3 October 2026. Our reading of typical programmes, not legal advice. Rules change; your counsel confirms how each one applies to you.
Challenges
What we hear in almost every manufacturing & industrial brief — on the customer’s side of the screen, and on yours.
Spares identified from the machine, its serial number or a photo, not a phone call.
Drawings, ratings and certificates current and downloadable.
Installation, maintenance history and documents in one place.
What we build
A typical programme here draws on each discipline in this mix. Every line names what it builds for the industry and links to the capability that does the work.
Product-data platforms, dealer portals and integrations with ERP, PLM and service systems.
Product finders, configurators and spare-parts and service journeys designed with engineers and service teams.
A brand system that holds across product lines, packaging, dealers and trade shows.
Assistants that answer specification and spares questions from your own documents.
RFQ capture, lead routing to dealers and account journeys for long sales cycles.
Technical content, application stories and trade campaigns that engineers find useful.
Programmes
The way in follows engineers from search to RFQ to spare part, and ranks what breaks. Lengths are typical, never promised.
The way in
We follow how engineers find a product, a document and a spare part, and how an RFQ travels from the site to a quote.
What it hands over
02Milestone · 4–9 months
One product-data model feeding the site, catalogues, dealers and marketplaces, with documents versioned per model.
MovesShare of products with complete digital documentation
Services: Data platform & BI dashboards · Content model & headless CMS · Website
Enquire about Product-data platform and catalogue03Project · 8–12 weeks
Parts found from the serial number or a photo, ordered online and tracked, with the machine’s service history beside them.
MovesSpare-parts orders placed without a call
Services: End-to-end UX & UI design · Web or mobile app · System integration
Enquire about Spare-parts and service portal04Project · 6–10 weeks
An assistant that answers specification and spares questions from your manuals and drawings, citing the document and revision.
MovesTime to answer a technical query
Services: AI knowledge assistant · AI assistant experience design
Enquire about Technical assistant for engineers and dealersHow success is measured
The number we moveRFQ-to-order conversion
AI, under the rules
Each use case cites its source document, has an evaluation set and a log, and never quotes a price or a delivery date.
Use case 01
Measured byAnswer accuracy on an agreed evaluation set
Tested forOWASP LLM09 · Misinformation
Ships only with its evaluation set, its guardrail and an owner
Use case 02
Measured byTime from RFQ to first response
Tested forOWASP LLM01 · Prompt injection
Ships only with its evaluation set, its guardrail and an owner
Use case 03
Measured byTime from fix to customer update
Tested forOWASP LLM05 · Improper output handling
Ships only with its evaluation set, its guardrail and an owner
Work and insights
Projects in this industry are published once a client approves the write-up. Until then, here is what we have written on the rules that apply.
A typical programme · composite
An industrial equipment maker moved its manuals, drawings and spare-parts catalogue onto one product-data model, so engineers, dealers and service teams find the right part from the machine’s serial number.
Anonymised and illustrative: the shape a programme takes, never a named client.
Nothing published on manufacturing & industrial yet. Ask us what we are seeing in the industry.
Ask usQuestions
Something else on your mind? Ask us directly
It depends on the product. The omnibus machinery and electrical equipment order was rescinded in January 2026, but many products remain under their own quality control orders. We build a register per product family; your compliance team confirms each entry.
From 20 January 2027 the Machinery Regulation allows it: instructions must stay online for the machine’s life and at least ten years, be printable and downloadable, and be given on paper free of charge if a buyer asks at purchase. We design the digital manual and the link to it from the machine.
Yes: dealer portals, shared product content, lead routing and co-branded templates, so every channel tells the same story and every lead is tracked.
No. AI can read RFQs, extract the requirements and answer specification questions with citations; your engineers price and commit.
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Contacts resolved without a call
Tell us what you’re building. We’ll answer straight.
01About 2 minutes
You get A reply from a lead, not a sales queue
02About 8 minutesMost useful
You get Options and a first scope after one call
03About 15 minutes
You get Receipt confirmed and a named bid lead
Every engagement starts with a written scope and a quote agreed before work begins. How each package is priced
