Industry, mobility & logistics
Customers see the next step before they need to call.
We build tracking and exception journeys, rider apps and AI assistants for couriers, freight forwarders, 3PLs, last-mile platforms and supply-chain software firms. Rider apps are built for the new gig-worker rules, and the AI answers only from recorded scans.
Where the rules biteMap of all forty-one industries
What is shifting
They are gig-worker rules, national logistics data, e-way bill time limits and emissions in tenders. Each shows what it demands, with a source you can check.
What it requiresRider and partner apps that register, inform and protect workers as the rules require.
EvidenceThe Code on Social Security took effect on 21 November 2025. Its rules of 8 May 2026 make aggregators register new gig workers on a central portal in real time or daily.
What it requiresTracking and documents that plug into national logistics data instead of re-keying it.
EvidenceULIP had connected more than 30 government systems through APIs and handled over 160 crore transactions by August 2025, the commerce ministry reported.
What it requiresShipment systems that create, extend and close documents within their limits.
EvidenceSince 1 January 2025 the e-way bill system refuses bills for documents more than 180 days old, and extensions beyond 360 days.
What it requiresEmissions estimates per lane and shipment, calculated on a recognised method.
EvidenceThe Transportation Emissions Measurement Tool, built by IIM Bangalore under the National Logistics Policy, is aligned with ISO 14083, DPIIT reported in September 2025.
The rulebook
Each rule below is read for a logistics business, with what we build in response. Your counsel signs off.
Frameworks we build to
We design and build to these frameworks; this is not a claim of certification.
Often shapes the work
Central Consumer Protection Authority
Delivery and convenience fees shown only at checkout are drip pricing, and untrue countdowns are false urgency. Both are among the 13 specified dark patterns.
We designFees, cut-off times and delivery promises are shown in full before payment.
CCPA · Guidelines for Prevention and Regulation of Dark Patterns, 30 November 2023 Official text: CCPA dark-patterns guidelines, 2023
Shapes most of the work
Ministry of Labour and Employment
In force since 21 November 2025, it defines gig work, platform work and aggregators in law. Aggregators contribute 1–2% of annual turnover to workers’ social security, capped at 5% of what they pay gig and platform workers.
We designPayout and earnings records are structured so contributions can be calculated, reported and shown to workers.
Code on Social Security, 2020 · section 114 · in force 21 November 2025 Official text: Code on Social Security, 2020 — gig and platform workers
Ministry of Labour and Employment
Within 45 days of the rules starting, aggregators share existing workers’ details through an API. They register every new gig or platform worker on the central portal in real time or daily, and report exits the same way.
We designOnboarding and offboarding flows feed the government portal automatically, with an audit trail.
Social Security (Central) Rules, 2026 · G.S.R. 344(E), 8 May 2026
GST Council · CBIC · NIC e-way bill system
Consignments worth more than ₹50,000 need an e-way bill generated before the journey. Since 1 January 2025, bills cannot be generated for documents older than 180 days or extended beyond 360 days.
We designShipment systems create and extend e-way bills within their limits and warn the team before one expires.
CGST Rules, 2017 · rule 138 · e-way bill system validations from 1 January 2025 Official text: E-way bills under the GST rules
Shapes most of the work
Ministry of Electronics and IT
Addresses, phone numbers, locations and delivery photos are personal data. From 13 May 2027, any use beyond delivery needs consent, the data must be kept safe and breaches reported.
We designPhone numbers are masked, delivery photos kept briefly and location used only during the trip.
DPDP Act, 2023 · DPDP Rules, 2025 (core obligations from 13 May 2027) Official text: DPDP Act, 2023 and DPDP Rules, 2025
Often shapes the work
Indian Computer Emergency Response Team
Report listed cyber incidents, including attacks on IoT devices, within six hours of noticing them. Keep logs of all ICT systems for a rolling 180 days in India.
We designTracking platforms, handheld scanners and rider apps are logged and covered by the incident runbook.
CERT-In · Directions under section 70B(6) of the IT Act, 28 April 2022 Official text: CERT-In Directions, 2022
Sometimes shapes the work
W3C
Tracking pages, booking forms and rider apps usable with a keyboard, a screen reader and large text.
We designStatus, delivery windows and proof of delivery are text, not images, and every control has a label.
W3C · WCAG 2.2 Official text: WCAG 2.2 AA
Often shapes the work
European Union
For platforms in the EU: workers are told how automated systems monitor and allocate them, and can ask for a human review. Only a person may restrict, suspend or end an account. Member States must apply it by 2 December 2026.
We designAllocation and rating decisions are explained in the rider app, with a human review path.
Directive (EU) 2024/2831 · Articles 9–11 and 29 Official text: EU Platform Work Directive
Compiled 3 October 2026. Our reading of typical programmes, not legal advice. Rules change; your counsel confirms how each one applies to you.
Challenges
The problems that come up in most logistics & supply chain programmes, for customers and for your teams.
Shows the last scan, the next step and the reason for any delay.
Customers choose their own slots, reschedules and safe places.
Damage, returns and claims raised and tracked in a few taps.
What we build
A typical programme here uses each discipline in this mix. Each line says what it builds for the industry and links to the capability behind it.
Tracking platforms and integrations with carriers, hubs, ULIP and the e-way bill system.
Tracking, rescheduling and exception journeys for customers, and rider apps designed with riders.
Assistants that explain delays from live scan data and help riders with the app.
Proactive delivery messages and B2B account journeys from one customer and consent record.
A carrier brand that looks dependable on vans, apps and tracking pages.
Shipper-facing content and campaigns for new lanes, services and service levels.
Programmes
The first step, a Tracking and exception audit, shows which customer calls your scan data could have prevented. Lengths shown are typical.
The way in
We follow shipments from booking to proof of delivery, then rank where and why customers call and what the scan data already showed.
What you get
02Milestone · 4–9 months
Tracking, slots, reschedules and claims rebuilt as one journey, integrated with the systems behind each scan.
MeasureDeliveries completed at first attempt
Services: Complete UX & UI design · Web or mobile app · System integration
Enquire about Tracking and delivery experience03Project · 8–12 weeks
Onboarding, portal registration, earnings and exit flows designed with riders and built for the Social Security (Central) Rules.
MeasureRider and partner onboarding time
Services: User research & usability testing · Complete UX & UI design · System integration
Enquire about Rider and partner app for the 2026 rules04Project · 6–10 weeks
An assistant that tells customers what is happening and what comes next, from live scan and exception data.
MeasureWhere-is-my-order contacts per thousand shipments
Services: AI knowledge assistant · AI assistant experience design
Enquire about Delay-explanation assistantHow success is measured
Main measureDeliveries completed at first attempt
AI, under the rules
Each use case works only from recorded events, has an evaluation set and a log, and no model decides a rider’s account or a customer’s claim.
Use case 01
Measured byWhere-is-my-order contacts per thousand shipments
Tested forOWASP LLM09 · Misinformation
Goes live only with its evaluation set, automatic checks and a named owner
Use case 02
Measured byShipments held for document errors
Tested forOWASP LLM05 · Improper output handling
Goes live only with its evaluation set, automatic checks and a named owner
Use case 03
Measured byRider queries resolved without a call
Tested forOWASP LLM02 · Sensitive information disclosure
Goes live only with its evaluation set, automatic checks and a named owner
Work and insights
We publish logistics & supply chain projects only once a client signs off the write-up. Meanwhile, here is the reading that applies.
A typical programme · composite
An express carrier rebuilt its tracking page around the next step and the reason for each delay. Hub scans feed it, so customers see the same exception as the operations team.
Anonymised and illustrative: the shape a programme takes, never a named client.
Nothing published on logistics & supply chain yet. Ask us what we are seeing in the industry.
Ask usQuestions
Something else on your mind? Ask us directly
Yes, if you are an aggregator engaging gig or platform workers. The Code on Social Security and its 2026 central rules then require contributions, portal registration and exit reporting. We design the app and data flows, and your counsel confirms how each duty applies to your model.
Yes, through their published APIs and under the access agreements each requires, so tracking and documents use public data instead of re-keying it.
By showing the next step and the reason for each delay. Tracking does this before customers ask, from scans you already have. The Tracking and exception audit shows which calls this can prevent and which need a person.
Allocation is your operations system’s job. Where AI supports it, decisions about a rider’s account stay with a person. Riders are told how automated systems affect them, as the EU’s Platform Work Directive requires of platforms there.
Keep exploring
You will speak to a lead who would run the work, and get a straight answer on fit.
01About 2 minutes
You get A reply from a named lead
02About 8 minutesRecommended
You get Options and a first scope after one call
03About 15 minutes
You get Receipt confirmed and a named bid lead
Every engagement starts with a written scope and a quote agreed before work begins. How each package is priced
