Business & professional services

Staffing & HR services. Candidates are customers too, and new rules govern how they are screened.

Staffing, executive search, HR-tech, payroll, gig-work and assessment firms now work under India’s four labour codes. We build candidate and client journeys, job and payroll platforms, worker apps and bias-tested AI screening with a person deciding.

Main measure
Time to fill
Where we work in staffing & HR services
  • Staffing & recruitment
  • Executive search
  • HR tech & payroll
  • Gig & on-demand work platforms
  • Assessment & learning
Rules mapped
7 rules · 3 areas
Disciplines that lead
AIProduct
Frameworks we build to
DPDP Act 2023 — Digital Personal Data Protection Act, 2023GDPR — General Data Protection Regulation (EU) 2016/679EU AI Act — Artificial Intelligence Act (EU) 2024/1689NIST AI RMF 1.0 — AI Risk Management FrameworkISO/IEC 27001:2022 — Information security management systemsWCAG 2.2 AA — Web Content Accessibility Guidelines
A candidate faces an interviewer across a table, seen through a glass partition
Staffing & HR servicesCandidates are customers too.

Where the rules biteMap of all forty-one industries

  • Claims Advertising & claims: Sometimes shapes the work
  • Regulator Sector regulator: Shapes most of the work
  • Payments Payments: Often shapes the work
  • Data Personal data: Shapes most of the work
  • Security Security & incidents: Often shapes the work
  • Access Accessibility: Sometimes shapes the work
  • AI AI governance: Shapes most of the work

What is shifting

Labour codes and AI rules now govern hiring, pay and screening.

Four labour codes took effect, vacancy reporting went digital and recruitment AI became high-risk in the EU and audited in New York. Each shift names what it demands, with a fact you can check.

Two women talk across a small round table in a bright office
Every interview is a judgement on both sides of the table.
  1. Four labour codes replaced 29 laws.

    What it requiresContracts, payroll and worker journeys rebuilt around one set of definitions.

    EvidenceThe Code on Wages, the Industrial Relations Code, the Code on Social Security and the OSH Code took effect on 21 November 2025, replacing 29 central labour laws.

  2. Vacancy reporting went digital.

    What it requiresJob-posting flows that report vacancies to career centres as the rules require.

    EvidenceThe Social Security (Central) Rules of 8 May 2026 have private employers with 20 or more staff report vacancies at least 15 days before applications close.

  3. AI screening is high-risk in the EU.

    What it requiresScreening tools with documentation, bias testing and a person deciding.

    EvidenceAI used in recruitment is high-risk under Annex III of the EU AI Act; the Digital Omnibus of July 2026 set those duties to apply from 2 December 2027.

  4. Automated hiring tools are audited in New York City.

    What it requiresBias audits and candidate notices built into the product for US clients.

    EvidenceNew York City’s Local Law 144 requires a bias audit in the year before an automated employment decision tool is used, plus candidate notices; enforced since 5 July 2023.

The rulebook

The rules we build to: labour codes, candidate data and hiring AI.

The four labour codes and their 2026 rules, contract-labour licensing, overseas recruitment, the data law and AI hiring rules, summarised for staffing and HR firms. Your counsel signs off.

Frameworks we build to

  • DPDP Act 2023 — Digital Personal Data Protection Act, 2023
  • GDPR — General Data Protection Regulation (EU) 2016/679
  • EU AI Act — Artificial Intelligence Act (EU) 2024/1689
  • NIST AI RMF 1.0 — AI Risk Management Framework
  • ISO/IEC 27001:2022 — Information security management systems
  • WCAG 2.2 AA — Web Content Accessibility Guidelines

We design and build to these frameworks; this is not a claim of certification.

Sector regulator

Shapes most of the work

  1. Ministry of Labour and Employment

    The four labour codes

    In force since 21 November 2025: appointment letters for every worker, equal pay and no sex discrimination in recruitment. Fixed-term workers get equal benefits and gratuity after a year, and employers get a single registration and licence.

    We designOffer letters, contracts and onboarding are rebuilt on the codes’ terms, with the evidence kept.

    Code on Wages, 2019 · IR Code, 2020 · Code on Social Security, 2020 · OSH Code, 2020 · in force 21 November 2025 Official text: The four labour codes

  2. Ministry of Labour and Employment

    Social Security (Central) Rules, 2026 — vacancies and gig workers

    Private establishments with 20 or more employees report vacancies to career centres at least 15 days before applications close. Aggregators register gig and platform workers on the central portal in real time or daily.

    We designJob-posting and onboarding flows report to the career centre and the portal as they happen, with an audit trail.

    Social Security (Central) Rules, 2026 · G.S.R. 344(E), 8 May 2026

  3. Ministry of Labour and Employment

    OSH Code, 2020 — contract labour licensing

    Contractors employing 50 or more contract workers need a licence, valid for five years, with a single all-India licence available for work in several states.

    We designClient and worker portals show the licence and the deployment it covers.

    OSH Code, 2020 · sections 45, 47 and 48 · labour ministry’s compliance handbook, February 2026 Official text: OSH Code, 2020 — contract labour licensing

  4. Ministry of External Affairs (Protector General of Emigrants)

    Emigration Act, 1983 — overseas recruitment

    Recruiting Indian citizens for jobs abroad needs a registration certificate from the Protector General of Emigrants, applied for through eMigrate.

    We designOverseas job flows show the agent’s registration and route candidates through eMigrate.

    Emigration Act, 1983 · sections 11–13 Official text: Emigration Act, 1983 — overseas recruitment

Personal data

Shapes most of the work

  1. Ministry of Electronics and IT

    DPDP Act, 2023 — candidate data

    CVs, assessments and background checks are personal data. From 13 May 2027 they are collected with consent for a stated purpose, kept only while that purpose lasts, then erased.

    We designConsent per purpose, retention timers and a candidate-facing way to withdraw.

    DPDP Act, 2023 · DPDP Rules, 2025 (core obligations from 13 May 2027) Official text: DPDP Act, 2023 — candidate data

AI governance

Shapes most of the work

  1. European Union

    EU AI Act — AI in recruitment

    AI used to target job ads, filter applications or evaluate candidates is high-risk (Annex III, point 4) from 2 December 2027. Inferring emotions at work has been banned since 2 February 2025.

    We designScreening tools come with documentation, bias tests, human review and logs, and never analyse emotions in interviews.

    Regulation (EU) 2024/1689 · Article 5(1)(f) and Annex III, as amended by Regulation (EU) 2026/1744 Official text: EU AI Act — AI in recruitment

  2. NYC Department of Consumer and Worker Protection

    New York City Local Law 144

    Employers and employment agencies may not use an automated employment decision tool without a bias audit in the past year. They must also publish its summary and notify candidates.

    We designFor US clients, bias-audit summaries and candidate notices are built into the hiring flow.

    Local Law 144 of 2021 · enforced from 5 July 2023 Official text: New York City Local Law 144

Compiled 3 October 2026. Our reading of typical programmes, not legal advice. Rules change; your counsel confirms how each one applies to you.

Challenges

Your customers’ problems, and your own.

The problems we hear in most staffing & HR services briefs, from customers and from your own teams.

Your customers

  1. Apply once, hear back

    Candidates want a short application, a status and an answer.

  2. Fair and explained

    Screening that a candidate could understand and challenge.

  3. Paid right, on time

    Contract and gig workers paid correctly, with their benefits visible.

Two people shake hands across a desk with a clipboard and a laptop
Offers now come with a code behind them.

Your operation

  1. New codes, old contracts

    Appointment letters, fixed-term contracts, contributions and registrations updated for thousands of workers.

  2. Data on every candidate

    CVs, assessments and background checks held lawfully and deleted on time.

  3. AI that can be audited

    Every automated step documented, tested for bias and reviewed by a person.

What we build

Six disciplines, weighted for staffing & HR services.

A typical programme here uses each discipline in this mix. Each line says what it builds for the industry and links to the capability behind it.

Leads Core Supports Share of a typical programme, by role · illustrative
  1. 01

    AI Design

    Leads

    Screening and matching assistants with bias tests, logs and a person deciding.

  2. Candidate journeys from search to offer: short, accessible and explained.

  3. Job, payroll and worker platforms integrated with the government portals for vacancies and registrations.

  4. Candidate and client journeys on consented records, with retention rules.

  5. 05

    Brand Design

    Supports

    Employer and service brands that candidates and clients both trust.

  6. Hiring campaigns and job content that are clear, inclusive and lawful.

Programmes

Four programmes, starting with an audit of your candidate journey.

The audit follows candidates from search to first payslip and checks each step against the rules. Lengths are typical, never promised.

The way in

Candidate journey and compliance audit

We apply as candidates do, follow hires to the first payslip and check each step against the codes, the data law and the AI rules.

Package
Sprint · Fixed fee
Typical length
2–3 weeks
It sets
Candidate drop-off between application and offer, as a baseline
  • Product experience audit
  • AI readiness diagnostic

What you get

  • A drop-off map with fixes ranked by impact
  • A codes gap register for contracts and onboarding
  • An AI screening register with bias-test and review plans
Start here
  1. 02Milestone · 4–9 months

    Candidate and client platform

    One-page applications, status updates, interview scheduling and offers, integrated with the ATS, payroll and the government portals.

    MeasureTime to fill

    Services: Complete UX & UI design · Custom CRM or operations platform · System integration

    Enquire about Candidate and client platform
  2. 03Project · 8–12 weeks

    Governed screening assistant

    Shortlisting support with documented criteria, bias testing and a person deciding, ready for EU and New York City clients.

    MeasureScreening decisions reviewed by a person

    Services: AI pilot programme · Brand fidelity evaluation · AI use policy, rights & disclosure

    Enquire about Governed screening assistant
  3. 04Project · 8–12 weeks

    Worker app for the new codes

    Appointment letters, payslips, benefits and registrations visible to contract and gig workers, in their language.

    MeasureWorker queries resolved in the app

    Services: Complete UX & UI design · Web or mobile app

    Enquire about Worker app for the new codes

How success is measured

Main measureTime to fill

  • Time to fill
  • Candidate drop-off between application and offer
  • Offer-to-join rate
  • Screening decisions reviewed by a person

AI, under the rules

AI ranks against your criteria, and a recruiter decides every shortlist.

Each use case is tested for bias and for instructions hidden in CVs. Every step is logged, and no model can reject a candidate.

Use case 01

Shortlisting assistant

Measured bySelection-rate ratio across groups on the bias test

Tested forOWASP LLM01 · Prompt injection

agent / shortlisting-assistant Guarded
  1. TaskRanks applications against the documented criteria for a role and explains each ranking.
  2. CheckUses job-related criteria only, never protected traits or their proxies; ignores instructions hidden in CVs; bias-tested before each use.
  3. ApproverA recruiter decides every shortlist and rejection.
  4. LogCriteria, rankings, explanations and the recruiter’s decision.

Goes live only with its evaluation set, automatic checks and a named owner

Use case 02

Candidate status assistant

Measured byCandidate queries resolved without a call

Tested forOWASP LLM02 · Sensitive information disclosure

agent / candidate-status-assistant Guarded
  1. TaskAnswers candidates’ questions about their application, the next step and timelines.
  2. CheckReports recorded status only and never gives a decision or feedback the recruiter has not approved.
  3. ApproverRecruiters own every decision and every piece of feedback.
  4. LogQuestions and answers, per candidate.

Goes live only with its evaluation set, automatic checks and a named owner

Use case 03

Job ad checker

Measured byAds approved at first check

Tested forOWASP LLM05 · Improper output handling

agent / job-ad-checker Guarded
  1. TaskChecks job ads for discriminatory wording and for missing pay or vacancy-reporting details before posting.
  2. CheckFlags only: it cannot post or edit a live ad.
  3. ApproverThe hiring manager approves each ad.
  4. LogAds checked, flags and approvals.

Goes live only with its evaluation set, automatic checks and a named owner

Work and insights

The work, anonymised until clients approve.

Projects in this industry are published once a client approves the write-up. Until then, here is what we have written on the rules that apply.

A typical programme · composite

A staffing firm rebuilt its candidate journey with a one-page application, status updates and a person reviewing every automated shortlist. It also moved appointment letters and contributions onto the new codes’ terms.

Anonymised and illustrative: the shape a programme takes, never a named client.

Related reading

Nothing published on staffing & HR services yet. Ask us what we are seeing in the industry.

Ask us

Questions

What staffing, HR-tech and talent leads ask us first.

Something else on your mind? Ask us directly

Q.01Are we ready for the labour codes?

A compliance audit shows where you stand. The codes have applied since 21 November 2025. We redesign offer letters, onboarding, payroll records and worker communication on the codes’ terms and the rules notified under them. Your counsel confirms each change.

Q.02Can we use AI to screen candidates?

Yes, with care: documented criteria, bias tests before use, logs and a person deciding every shortlist. For EU clients it is high-risk AI under the AI Act from 2 December 2027. New York City roles need a bias audit and candidate notices.

Q.03Do you build gig-work platforms?

Yes: worker onboarding, earnings, benefits and registration on the government portal, designed with workers and built for the 2026 rules.

Q.04How long can we keep CVs?

Only as long as the purpose needs and the law allows. We build retention timers, consent per purpose and a way for candidates to withdraw; your counsel sets the periods.

Tell us what you need built.

You will speak to a lead who would run the work, and get a straight answer on fit.

Book a call

Three ways to start

  1. 01About 2 minutes

    A quick question

    You get A reply from a named lead

  2. 02About 8 minutesRecommended

    A project brief

    You get Options and a first scope after one call

  3. 03About 15 minutes

    A formal RFQ or RFP

    You get Receipt confirmed and a named bid lead

Every engagement starts with a written scope and a quote agreed before work begins. How each package is priced