Contact · The brief desk

Reply aimed within one working day

Start with a brief, leave with a straight answer.

A quick question, a project brief or a formal RFQ. One form that grows with what you are sending, read in full by the lead for the work, answered with questions, a time to talk, or a clear no.

An example brief for "Your company", scored by the same brief check the form uses. Project brief: Problem, Demo requests come from companies too small to serve; Scope, Website rebuild and an SEO programme; Outcome, Double qualified demo requests in two quarters; Audience, IT directors, 200–2,000 people, UK and India; Budget, 50,000–100,000 USD; Timing, Live before the March trade show; Files, rfp-website.pdf · guidelines.pdf. Brief strength 84 percent, Strong — enough for a first scope. Next most useful: How you will judge it.

The brief

One form, as short or as full as you need.

Choose what you are sending. Only your name, a work email and one line about the work are required. Everything else is optional, and every answer makes the first reply sharper.

How to write a good brief
What are you sending?

Without JavaScript every question shows below. Answer what fits what you are sending and skip the rest.

01You

Who we reply to, and where you are. Fields marked * are required.

A person replies from their own address, never a no-reply.

Choose the country code, then the number.

02The work

What you need and why it matters.

What is it about?

Sent as a formal RFQ / RFP. A bid lead is named on receipt, and we answer on your clock: your Q&A deadline, your format, your due date.

Services Optional — choose any that fit

Every service we offer, by discipline. Guesses are welcome; we will correct them with you.

01 Brand Design 24 services · 104 in detail

Strategy & foundation

Identity & expression

Systems & portfolio

Brand AI tools

Programmes & operations

Every service, by capability page

Growth Strategy 18 services

    These 18 services list here with JavaScript on. Without it, name what you need below, or read the Growth Strategy page.

    Brand Identity 19 services

      These 19 services list here with JavaScript on. Without it, name what you need below, or read the Brand Identity page.

      Brand Foundation 16 services

        These 16 services list here with JavaScript on. Without it, name what you need below, or read the Brand Foundation page.

        Brand Systems 18 services

          These 18 services list here with JavaScript on. Without it, name what you need below, or read the Brand Systems page.

          Brand Architecture 16 services

            These 16 services list here with JavaScript on. Without it, name what you need below, or read the Brand Architecture page.

            Brand AI Tools 17 services

              These 17 services list here with JavaScript on. Without it, name what you need below, or read the Brand AI Tools page.

              02 Technology & Intelligence 21 services · 170 in detail

              Build

              Intelligence

              Run & protect

              Grow & assess

              Talent

              Every service, by capability page

              Websites & Apps 26 services

                These 26 services list here with JavaScript on. Without it, name what you need below, or read the Websites & Apps page.

                Custom Software & Data Platforms 16 services

                  These 16 services list here with JavaScript on. Without it, name what you need below, or read the Custom Software & Data Platforms page.

                  AI Strategy & Agents 15 services

                    These 15 services list here with JavaScript on. Without it, name what you need below, or read the AI Strategy & Agents page.

                    AI Product & Automation 17 services

                      These 17 services list here with JavaScript on. Without it, name what you need below, or read the AI Product & Automation page.

                      AI Infrastructure & Cloud 16 services

                        These 16 services list here with JavaScript on. Without it, name what you need below, or read the AI Infrastructure & Cloud page.

                        Cybersecurity & AI Trust 16 services

                          These 16 services list here with JavaScript on. Without it, name what you need below, or read the Cybersecurity & AI Trust page.

                          Integration & Support 16 services

                            These 16 services list here with JavaScript on. Without it, name what you need below, or read the Integration & Support page.

                            Search & AI Visibility 19 services

                              These 19 services list here with JavaScript on. Without it, name what you need below, or read the Search & AI Visibility page.

                              Audits & Assessments 14 services

                                These 14 services list here with JavaScript on. Without it, name what you need below, or read the Audits & Assessments page.

                                Tech Workforce 15 services

                                  These 15 services list here with JavaScript on. Without it, name what you need below, or read the Tech Workforce page.

                                  03 Campaign & Content Design 21 services · 125 in detail

                                  Plan

                                  Earned attention

                                  Paid media

                                  Create

                                  Run it with us

                                  Every service, by capability page

                                  Content Marketing 16 services

                                    These 16 services list here with JavaScript on. Without it, name what you need below, or read the Content Marketing page.

                                    Social Media Marketing 16 services

                                      These 16 services list here with JavaScript on. Without it, name what you need below, or read the Social Media Marketing page.

                                      Public Relations 16 services

                                        These 16 services list here with JavaScript on. Without it, name what you need below, or read the Public Relations page.

                                        Social & Influencer Activation 15 services

                                          These 15 services list here with JavaScript on. Without it, name what you need below, or read the Social & Influencer Activation page.

                                          Performance Marketing 16 services

                                            These 16 services list here with JavaScript on. Without it, name what you need below, or read the Performance Marketing page.

                                            Omnichannel Marketing Strategy 16 services

                                              These 16 services list here with JavaScript on. Without it, name what you need below, or read the Omnichannel Marketing Strategy page.

                                              Campaign Design Systems 15 services

                                                These 15 services list here with JavaScript on. Without it, name what you need below, or read the Campaign Design Systems page.

                                                Global Content Production 15 services

                                                  These 15 services list here with JavaScript on. Without it, name what you need below, or read the Global Content Production page.

                                                  04 AI Design 20 services · 56 in detail

                                                  Design & build

                                                  Create & produce

                                                  Tune & scale

                                                  Plan & adopt

                                                  Every service, by capability page

                                                  AI Application Design 14 services

                                                    These 14 services list here with JavaScript on. Without it, name what you need below, or read the AI Application Design page.

                                                    AI Content Studio 14 services

                                                      These 14 services list here with JavaScript on. Without it, name what you need below, or read the AI Content Studio page.

                                                      AI Strategy & Consulting 14 services

                                                        These 14 services list here with JavaScript on. Without it, name what you need below, or read the AI Strategy & Consulting page.

                                                        Brand AI Tools 14 services

                                                          These 14 services list here with JavaScript on. Without it, name what you need below, or read the Brand AI Tools page.

                                                          05 Product & Experience Design 21 services · 78 in detail

                                                          Assess & advise

                                                          Strategy & vision

                                                          Design & research

                                                          AI in the product

                                                          Systems & teams

                                                          Every service, by capability page

                                                          Design Consulting & Solutioning 14 services

                                                            These 14 services list here with JavaScript on. Without it, name what you need below, or read the Design Consulting & Solutioning page.

                                                            Product Strategy & Vision 15 services

                                                              These 15 services list here with JavaScript on. Without it, name what you need below, or read the Product Strategy & Vision page.

                                                              Experience Design & Development 18 services

                                                                These 18 services list here with JavaScript on. Without it, name what you need below, or read the Experience Design & Development page.

                                                                AI Product Strategy & Development 15 services

                                                                  These 15 services list here with JavaScript on. Without it, name what you need below, or read the AI Product Strategy & Development page.

                                                                  System Design 16 services

                                                                    These 16 services list here with JavaScript on. Without it, name what you need below, or read the System Design page.

                                                                    06 Marketing Technology 24 services · 109 in detail

                                                                    Data & foundations

                                                                    Automation & journeys

                                                                    Demand & performance

                                                                    Creative & content at scale

                                                                    Sales & revenue operations

                                                                    Customer, loyalty & lifecycle

                                                                    Every service, by capability page

                                                                    AI-Driven Marketing Automation 16 services

                                                                      These 16 services list here with JavaScript on. Without it, name what you need below, or read the AI-Driven Marketing Automation page.

                                                                      Content & Communication Infrastructure 16 services

                                                                        These 16 services list here with JavaScript on. Without it, name what you need below, or read the Content & Communication Infrastructure page.

                                                                        AI Campaign Optimization 15 services
                                                                        AI Creative Solutions 14 services

                                                                          These 14 services list here with JavaScript on. Without it, name what you need below, or read the AI Creative Solutions page.

                                                                          AI Lead Generation 15 services

                                                                            These 15 services list here with JavaScript on. Without it, name what you need below, or read the AI Lead Generation page.

                                                                            Automated & Dynamic Sales 14 services

                                                                              These 14 services list here with JavaScript on. Without it, name what you need below, or read the Automated & Dynamic Sales page.

                                                                              Customer Relationship Strategy 19 services

                                                                                These 19 services list here with JavaScript on. Without it, name what you need below, or read the Customer Relationship Strategy page.

                                                                                How you would like to buy it Optional

                                                                                Pick the closest. We confirm the right one with you before any scope is written.

                                                                                What is not working today, in your words. Or choose a service above.

                                                                                Up to 6,000 characters

                                                                                What changes for the business if this works. A number and a date make it plannable.

                                                                                Up to 3,000 characters

                                                                                Up to 1,500 characters

                                                                                Up to 1,500 characters

                                                                                03Scope

                                                                                Budget, timing, decisions and the rules the work must meet. All optional; every answer sharpens the first reply.

                                                                                A range, not a number. It lets us propose the right size of work first time.

                                                                                A date that cannot move: a launch, an event, a board meeting, the submission date.

                                                                                Procurement steps we will meet Optional

                                                                                Security and compliance requirements Optional

                                                                                The rules your work must meet. Tell us yours and we will say, for each, how the work would meet it.

                                                                                Up to 3,000 characters

                                                                                Up to 2,000 characters

                                                                                04Documents

                                                                                Your RFP, brief or guidelines, and the NDA question.

                                                                                Files Optional — your RFP, a brief, brand guidelines

                                                                                  PDF, Word, PowerPoint, Keynote, RTF, text, ZIP, PNG or JPG. Spreadsheets: zip them, or share a link below. Files are stored privately and read only by the team.

                                                                                  Tick this and we sign your NDA, or send ours, before any detailed discussion. Attach yours in the documents above if you have one. The brief itself can stay high-level until then.

                                                                                  05Review and send

                                                                                  Check the brief, say how to reach you, and give your consent.

                                                                                  Best way to reach you Optional

                                                                                  You will see a reference straight away, and a copy of what you sent.

                                                                                  How to write one

                                                                                  What makes a good brief. The checklist our leads read with.

                                                                                  The same list scores the brief check beside the form. You do not need all of it: five clear answers beat ten vague ones.

                                                                                  Four people around a wooden table reading printed pages together, one pointing at a line

                                                                                  Fig. 01A brief is read twice: once for what it asks, once for what it leaves out.

                                                                                  Every message 3 answers

                                                                                  Three answers any enquiry can give in two minutes.

                                                                                  1. 01

                                                                                    Who is asking

                                                                                    A work email and a company tell us which lead should reply and what we can check before we do.

                                                                                    A strong answerYour name, Head of Digital at Your company (400 people, B2B software).

                                                                                    10% of the score

                                                                                  2. 02

                                                                                    The problem today

                                                                                    What is not working, in your words. Symptoms are fine; we will find the cause with you.

                                                                                    A strong answerOur site explains features, not outcomes, and most demo requests come from companies too small for sales to serve.

                                                                                    14% of the score

                                                                                  3. 03

                                                                                    The scope

                                                                                    The services you think you need, or the way you want to buy them. Guesses are welcome; we will correct them.

                                                                                    A strong answerA website rebuild and an SEO programme, bought as a fixed-price project.

                                                                                    12% of the score

                                                                                  A project brief adds 7 answers

                                                                                  What a lead needs to come back with a shape, not only questions.

                                                                                  1. 04

                                                                                    The outcome

                                                                                    What changes for the business if this works. A number and a date make it something both sides can plan against.

                                                                                    A strong answerDouble qualified demo requests from mid-market IT buyers within two quarters.

                                                                                    14% of the score

                                                                                  2. 05

                                                                                    Who it is for

                                                                                    The people who have to notice, trust or use the result. The narrower, the better the work.

                                                                                    A strong answerIT directors at 200 to 2,000 person companies in the UK and India.

                                                                                    8% of the score

                                                                                  3. 06

                                                                                    How you will judge it

                                                                                    The measure you will report upward, and where it is tracked today.

                                                                                    A strong answerDemo requests from target-size companies, tracked in the CRM, reviewed monthly.

                                                                                    10% of the score

                                                                                  4. 07

                                                                                    A budget band

                                                                                    A range, not a number. It lets us propose the right size of work first time instead of three sizes.

                                                                                    A strong answer50,000–100,000 US dollars.

                                                                                    10% of the score

                                                                                  5. 08

                                                                                    Timing

                                                                                    When you want to start, and any date that cannot move.

                                                                                    A strong answerStart next month; live before the March trade show.

                                                                                    8% of the score

                                                                                  6. 09

                                                                                    How the decision is made

                                                                                    Where you are in the decision and who else signs it off, so nobody meets the work for the first time at the end.

                                                                                    A strong answerBudget approved; the CMO decides and IT signs off security.

                                                                                    6% of the score

                                                                                  7. 10

                                                                                    What exists already

                                                                                    Your current stack, brand assets, research and the references you admire or want to avoid.

                                                                                    A strong answerThe current site runs on WordPress; brand guidelines are attached.

                                                                                    8% of the score

                                                                                  A formal RFQ adds 1 answer

                                                                                  The rules a proposal is judged against, up front.

                                                                                  1. 11

                                                                                    The rules the work must meet

                                                                                    Procurement steps, security and compliance requirements, and the proposal deadline. Only an RFQ needs these up front.

                                                                                    A strong answerVendor registration and a security questionnaire; GDPR; proposals due 14 November.

                                                                                    — Not counted for this kind of brief

                                                                                  Template

                                                                                  Write it offline first

                                                                                  The checklist as a plain-text file, with an example for every answer. Fill it in, then paste it into the form or attach it.

                                                                                  Download the brief template

                                                                                  For an RFQ, attach

                                                                                  • The RFP or RFQ document and any response template
                                                                                  • The evaluation criteria and their weighting
                                                                                  • The Q&A deadline and the submission format
                                                                                  • Security questionnaires and vendor forms
                                                                                  • Your NDA, if it must be signed first

                                                                                  The same brief, twice

                                                                                  Same company, same need. The second takes ten minutes longer to write and saves a week of back-and-forth.

                                                                                  What we often getAnswers 3 of 10

                                                                                  We need a new website. It should be modern and help us grow. Budget is flexible, and we need it as soon as possible.

                                                                                  Missing: the outcome, the audience, how success is judged, a budget band, a real date, the decision.

                                                                                  What gets a scope backAnswers 9 of 10

                                                                                  Double qualified demo requests from mid-market IT buyers within two quarters.04 Our site explains features, not outcomes, and most demo requests come from companies too small for sales to serve.02 It is for IT directors at 200 to 2,000 person companies in the UK and India.05 We think we need a website rebuild and an SEO programme.03 Success is demo requests from target-size companies, tracked in the CRM.06 Budget: 50,000–100,000 US dollars.07 It must be live before our March trade show.08 The CMO decides; IT signs off security.09 The current site runs on WordPress, and our brand guidelines are attached.10

                                                                                  Numbers point to the checklist above. The tenth answer, who is asking, comes from the first step of the form.

                                                                                  After you send

                                                                                  From send to scope, in four steps.

                                                                                  A brief and an RFQ run on different clocks. Either way you know what happens next and when.

                                                                                  If you send it now

                                                                                  The office is closed: it is 04:19 IST, Sun 4 Oct. The clock starts at 10:00 IST on Mon 5 Oct.

                                                                                  Working days, Monday to Friday, India Standard Time. Public holidays are not counted, and every date is a target, not a promise.

                                                                                  A project brief

                                                                                  1. 01

                                                                                    Received

                                                                                    Instant

                                                                                    Sun 4 Oct, 04:19

                                                                                    Your reference appears on screen and the brief lands in our inbox with its files.

                                                                                  2. 02

                                                                                    Read and routed

                                                                                    Same working day

                                                                                    Mon 5 Oct

                                                                                    The lead for the discipline reads it in full. A brief that spans disciplines gets one lead, not three.

                                                                                  3. 03

                                                                                    A reply

                                                                                    Within one working day

                                                                                    By Tue 6 Oct

                                                                                    Questions, a time to talk, or a clear no, with a referral if we know someone better placed.

                                                                                  4. 04

                                                                                    A call, then a scope

                                                                                    Within a week of the call

                                                                                    5 working days after the call

                                                                                    Thirty minutes, then a written scope with options, a team and a pricing model. NDA signed first if you asked.

                                                                                  A woman on a video call at a laptop, waving hello, with a notebook and sticky notes on the desk
                                                                                  Fig. 02The first call is thirty minutes. You leave with an answer, not a follow-up.

                                                                                  The first call

                                                                                  1. 01Thirty minutesBy video or phone, at a time inside your working day.
                                                                                  2. 02With the lead who read itThe person who would run the work, not a sales queue.
                                                                                  3. 03A next step, in writingA scope with options, a referral if someone else fits better, or a clear no.
                                                                                  Or book the call now

                                                                                  A formal RFQ

                                                                                  1. 01

                                                                                    Receipt confirmed

                                                                                    Within one working day

                                                                                    By Tue 6 Oct

                                                                                    We confirm receipt, name a bid lead and check that every document opened.

                                                                                  2. 02

                                                                                    Bid or no bid

                                                                                    Within three working days

                                                                                    By Thu 8 Oct

                                                                                    We tell you early if we will not bid, and why. No silent drop-outs.

                                                                                  3. 03

                                                                                    Clarifying questions

                                                                                    By your Q&A deadline

                                                                                    The date in your pack

                                                                                    Questions go in the format your process asks for, to the contact you name.

                                                                                  4. 04

                                                                                    Proposal

                                                                                    By your due date

                                                                                    Add your due date

                                                                                    In your template, with the security and procurement answers in the forms you sent.

                                                                                  An illustration of an agent-drafted RFQ summary: the due date, the format and the scoring weights, three questions the pack leaves open with the page each came from, waiting for the bid lead to sign it off.

                                                                                  Agents help

                                                                                  For a long RFQ, an agent drafts a one-page summary and lists the questions the pack leaves open, with the page each came from.

                                                                                  People decide

                                                                                  The bid lead reads the original documents, edits the questions and decides whether we bid. Nothing goes to you that a person has not read.

                                                                                  Or book the call now

                                                                                  Other ways in

                                                                                  The right inbox, and when to expect a reply.

                                                                                  Not everything belongs in a brief. Each inbox is read by the people it names, on its own clock.

                                                                                  By appointment

                                                                                  Talk first

                                                                                  Thirty minutes, booked straight into the calendar, with a confirmation email from the booking service. Meetings at either office are by appointment. Say so in your brief and we will send directions and a time.

                                                                                  Book a call

                                                                                  Questions

                                                                                  Before you send. What people ask first.

                                                                                  A hand holding a pen over an open spiral notebook, a laptop on the meeting table behind it

                                                                                  Something else? Write to connect@xterraedze.com.

                                                                                  01Will you sign an NDA before we share details?

                                                                                  Yes. Turn on "An NDA is required" in the documents step and attach yours, or ask for ours. We sign before any detailed discussion, and your brief can stay high-level until then.

                                                                                  Go to the documents step

                                                                                  02What if I do not know the budget?

                                                                                  Choose "Not sure yet". A band helps us propose the right size of work first time. Without one we come back with options at two or three sizes and say what each buys.

                                                                                  03Can you answer a formal RFP in our format?

                                                                                  Yes. We answer in your template, keep to your Q&A and submission deadlines, and complete vendor registration and security questionnaires as part of the bid.

                                                                                  04What happens to the files I upload?

                                                                                  They are stored privately on our own server, outside the public website, and are opened only by the team through our admin. Ask and we delete them.

                                                                                  Read the privacy notice

                                                                                  05Which files can I attach?

                                                                                  PDF, Word, PowerPoint, Keynote, RTF, plain text, ZIP, PNG and JPG. For spreadsheets or anything larger, zip it or paste a link to a shared folder.

                                                                                  06Is the brief check an AI model?

                                                                                  No. It is a rules check that runs in your browser. It scores your answers against the checklist on this page and spots things like an amount, a date or a service in your text. Nothing is sent anywhere until you press Send.

                                                                                  07Do you work outside India?

                                                                                  The form takes any country, time zone and currency, and calls are arranged in your working hours. Tell us where the work will run and we will say plainly if a local partner would serve you better.

                                                                                  08I want to apply for a job.

                                                                                  Use the careers page: every open role has its own application with a CV upload. This form is for work.

                                                                                  See open roles

                                                                                  Let’s build what happens next.

                                                                                  Tell us what you’re building. We’ll answer straight.

                                                                                  Book a discovery call