Delivery & Operations Ref XE-DEL-702 Open

Delivery Lead

Run multi-discipline engagements through our gated model: plans, risks, decisions and the weekly review.

Illustrative opening — hiring confirms the details before it opens.

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The practiceDelivery & Operations
Practice
Delivery & Operations
Location
New Delhi
Work pattern
Hybrid
Level
Senior
Type
Full-time
Experience
6+ years
Salary band
₹26–38 lakh a year Indicative
Openings
1
Posted
Closes
55 days left

About the role

You will run two or three engagements at a time across disciplines — brand, product, engineering, AI — through our gated delivery model.

You keep the plan, the budget, the risks and the decision log honest; you run the weekly review; and you are the client's calm, direct point of contact, especially when the news is bad. You will also help configure and monitor the agent workflows the teams rely on.

What you will do

  1. Own scope, plan, budget and risk for two or three engagements
  2. Run weekly reviews and keep the decision log
  3. Configure and monitor agent workflows with the team
  4. Be the client’s calm, honest point of contact

A typical week

Where the hours go in an ordinary week, and which parts agents carry. Whatever an agent drafts or checks, a person decides what happens next.

Delivery Lead 40 hours in a typical week
  • You28 h · 70%
  • You, with an agent drafting8 h · 20%
  • An agent runs it, you review4 h · 10%

  1. Client contact and reviews

    The client’s calm, direct point of contact.

    You10 h

  2. Plans, budgets and risk logs

    Agents compile status from the teams’ tools; you check it against reality and decide.

    You, with an agent drafting8 h

  3. Decision log and gate reviews

    Recording what was decided, by whom and why.

    You8 h

  4. Watching agent workflows

    You configure the workflows the teams rely on; monitors flag failures to you.

    An agent runs it, you review4 h

  5. Team rituals and unblocking

    Weekly reviews, and clearing the way for the people doing the work.

    You10 h

An illustrative split, not a timesheet. The hiring lead walks you through the real one in your first conversation.

What you bring

  • 6+ years in delivery or programme management at an agency or consultancy
  • Experience with fixed-price and retainer models
  • Plain, timely communication about bad news
  • Comfort with engineering and design teams

Nice to have

  • An agile certification
  • Enterprise clients across time zones

Never a reason to rule anyone out. If you have most of the list above and none of this, apply.

Tools you will use

Grouped by what they are for. Nobody knows all of them on day one.

Integration & messaging
  • Slack
Collaboration & design
  • Jira
  • Linear
  • Notion
  • Confluence
  • Miro

Technologies we work with and license — not partnerships.

Your first 90 days

  1. Days 1–30

    Take over one live engagement with its plan, risks and decision log

  2. Days 31–60

    Run your first gate review with the client

  3. Days 61–90

    Kick off a new engagement from contract to first sprint

A hand-drawn goal review on dot-grid paper: tallies for weeks one to eleven beside an assess-and-plan column, two pens resting on the page.
The plan is written down before your first day, and you review it with your lead as the weeks go by.

Where you would work

The places this role can be based. Each team agrees its own studio days; remote roles meet in a studio for a team week each quarter.

  • Auto rickshaws on a wide avenue in New Delhi, the dome of Rashtrapati Bhavan at the end of the road in evening haze.

    Studio

    New Delhi

    Studio at Aerocity, ten minutes from the airport — handy for client travel.

    Pictured: New Delhi

How and where we work

What we offer

With every role

  • Health and family

    Medical insurance · Parental leave · Mental health

  • Time

    Paid leave · Winter break · Flexible days

  • Growth

    Learning budget · Growth reviews · Internal moves

  • Setup

    Your own machine · Home office · Team weeks

The full benefits schedule

The team you would join

Delivery & Operations, the practice behind this role.

The people who run engagements through our gated model — plans, risks, decisions and the weekly review — so the other six can do their best work.

Open roles in this practice
1 on the board
Based in
New Delhi
A woman pointing at a kanban board of sticky notes on a whiteboard while a colleague looks on, in a room with an orange wall.
The practice at work Delivery & Operations

How this practice works

  • Brief · PersonA person writes the brief
  • Draft · AgentAgents widen the options
  • Check · AgentEvals check every variant
  • Decide · PersonA person chooses and approves
  • Record · SystemThe decision goes in the log
How we run engagements

Where this role sits

L4 of 6 · Senior

Owns a workstream. Sets the approach and grows others.

Each level is defined by the scope you own, not years served. Growth reviews twice a year measure you against the six standards at your level.

Ways in, and ways up
  1. L1 Intern A task
  2. L2 Associate A deliverable
  3. L3 Mid A feature
  4. This role L4 Senior A workstream
  5. L5 Lead An engagement
  6. L6 Principal A practice

The rung below

L3 · Mid — A feature. Owns a piece of work end to end.

Next rung

L5 · Lead — An engagement. Leads a team and the client relationship.

How we hire for this role

5 steps, and a reply after every one.

The same five stages we use for every role. Timings are targets; when one slips, we tell you.

  1. Within 5 working days

    Step 1: Read

    A practitioner in the practice reads your application — your links first, your CV second. No keyword filter, no agency.

  2. Week 1 · 45 min

    Step 2: Conversation

    The hiring lead: the role, your work, and the level and salary band — before you invest more time in us.

  3. Week 2 · 2–3 h, paid

    Step 3: Work sample

    A short exercise close to the job, or a deep review of work you have already done. Paid, and never unpaid spec work.

    Work sample · the brief

  4. Week 3 · half a day

    Step 4: Team day

    Meet the people you would work with, in a studio or on video. Ask them anything; they will answer honestly.

  5. Week 3–4

    Step 5: Offer

    In writing, with the level, the salary, the full benefits and a start date that suits you. No exploding deadlines.

What helps an application

  • A link to work you made, with your own part in it named.
  • One project you could talk through for half an hour.
  • If you used AI, a line on how you checked what it produced.
  • Plain words. We read for substance, not polish.

Adjustments. Extra time, questions in advance, captions, a different format — tell us on the form or by email. Asking never counts against you.

Start the application

Delivery LeadNew Delhi · Hybrid · Closes 28 Nov

Apply for this role

Your move

Not the right role yet? Tell us what you would build here.

A speculative application gets the same read as any other: a practitioner in the practice you choose, and a reply either way.

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