Media, telecom & entertainment

Media & publishing. Attention is rented from platforms.

Trust and the subscriber relationship are owned.

News publishers, magazines, book publishers and audio studios, where platforms, search and AI answers stand between the story and the reader. We build the brands, subscription products and newsroom systems that turn readers into subscribers — and AI tools that help journalists without putting their name to work they did not check.

The number we move
Reader-to-subscriber conversion
Where we work in media & publishing
  • News publishers
  • Magazines & digital media
  • Book publishing
  • Podcasts & audio
  • Information services
Rules mapped
8 rules · 6 areas
Disciplines that lead
TechnologyProduct
Frameworks we build to
DPDP Act 2023 — Digital Personal Data Protection Act, 2023GDPR — General Data Protection Regulation (EU) 2016/679WCAG 2.2 AA — Web Content Accessibility GuidelinesCore Web Vitals — Loading, interactivity and visual stabilityEU AI Act — Artificial Intelligence Act (EU) 2024/1689OWASP Top 10 for LLM Applications — LLM and generative AI security risks
Printed newspaper pages rushing through the rollers of a printing press
Media & publishingThe press still runs; the relationship moved to the phone.

Where the rules biteMap of all forty-one industries

  • Claims Advertising & claims: Often shapes the work
  • Regulator Sector regulator: Often shapes the work
  • Payments Payments: Often shapes the work
  • Data Personal data: Often shapes the work
  • Security Security & incidents: Often shapes the work
  • Access Accessibility: Often shapes the work
  • AI AI governance: Shapes most of the work

What is shifting

The story is summarised before it is read, and the reader is rented.

Search and AI answers summarise, platforms set the reach, and readers pay for products rather than pages. Each shift names what it demands, with a fact you can check.

A woman in a striped top reads on a smartphone held in both hands
The front page is now whatever the reader opens first.
  1. Search engines and AI assistants summarise the story before the reader reaches it.

    It demandsJournalism structured to be found, cited and credited — and a reason to visit beyond the summary.

    SignalMajor search engines now show AI-generated summaries above the links for many queries.

  2. Readers pay for products, not pages.

    It demandsSubscriptions, newsletters and apps designed as products, with billing that respects the customer.

    SignalUnder the RBI’s e-mandate rules, a recurring card payment needs a notification before each debit and an easy way to opt out.

  3. AI writes faster than editors can check.

    It demandsEditorial standards for AI: what it may draft, who reviews it and what readers are told.

    SignalFrom 2 August 2026, the EU AI Act requires AI-generated text published to inform the public to be disclosed, unless a person has reviewed it and holds editorial responsibility.

  4. Registration and grievance processes moved online.

    It demandsPublishing operations that meet the ethics code and answer grievances on time.

    SignalSince 1 March 2024, periodicals register online under the Press and Registration of Periodicals Act, 2023.

The rulebook

Ethics codes, labels and licences, now with AI rules on top.

The digital-media ethics code, the Press Council’s norms, registration, copyright, payments, the data law and the EU AI Act’s transparency rules, read for a publisher. Your editors and counsel keep sign-off.

Frameworks we build to

  • DPDP Act 2023 — Digital Personal Data Protection Act, 2023
  • GDPR — General Data Protection Regulation (EU) 2016/679
  • WCAG 2.2 AA — Web Content Accessibility Guidelines
  • Core Web Vitals — Loading, interactivity and visual stability
  • EU AI Act — Artificial Intelligence Act (EU) 2024/1689
  • OWASP Top 10 for LLM Applications — LLM and generative AI security risks

Frameworks we design and build to — not a claim of certification.

Advertising & claims

Often shapes the work

  1. Press Council of India

    Press Council norms on advertising and news

    Advertisements must be clearly distinguishable from news; advertorials carry an “Advertisement” or “Advertorial” heading.

    We designSponsored formats carry their label from the template — on the page, in the app and in the newsletter.

    Press Council of India · Norms of Journalistic Conduct, 2022 edition

Sector regulator

Often shapes the work

  1. MeitY · Ministry of Information and Broadcasting

    IT Rules, 2021 — Code of Ethics for digital news

    Digital news publishers follow the Press Council’s norms and the Programme Code, and run a three-level grievance process with set timelines.

    We designGrievance flows, corrections and contact details are designed into every article template.

    IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 · Part III

  2. Press Registrar General of India

    Press and Registration of Periodicals Act, 2023

    Newspapers and periodicals register with the Press Registrar General online, through the Press Sewa portal, since 1 March 2024.

    We designTitle, ownership and imprint details are kept in step across print and digital editions.

    Press and Registration of Periodicals Act, 2023 (in force 1 March 2024)

  3. Government of India

    Copyright Act, 1957

    Photographs, agency copy, music and archive material may be used only within the licence that covers them.

    We designLicence terms travel with every asset in the archive and the asset library, and expire on schedule.

    Copyright Act, 1957

Payments

Often shapes the work

  1. Reserve Bank of India

    RBI e-mandate framework

    Recurring card payments need a notification before each debit and an easy opt-out; debits above ₹15,000 need an extra authentication step.

    We designSubscription billing sends the notice, and cancelling takes no more steps than subscribing.

    RBI · processing of e-mandates for recurring transactions (limit of ₹15,000 without extra authentication)

Personal data

Often shapes the work

  1. Government of India · European Union

    DPDP Act, 2023 and GDPR

    Consent for each purpose — newsletters, personalisation, advertising — with withdrawal as easy as consent; GDPR for readers in the EU.

    We designConsent and preference centres are designed in, and advertising never sees what readers did not agree to.

    DPDP Act, 2023 · DPDP Rules, 2025 · Regulation (EU) 2016/679 Official text: DPDP Act, 2023 and GDPR

Accessibility

Often shapes the work

  1. W3C · European Union

    WCAG 2.2 AA and the European Accessibility Act

    WCAG 2.2 AA is the floor everywhere; the EU Accessibility Act has covered e-books and e-reading software sold in the EU since 28 June 2025.

    We designArticle pages, players and e-book apps are tested with keyboard, screen reader and zoom.

    W3C WCAG 2.2 · Directive (EU) 2019/882 Official text: WCAG 2.2 AA and the European Accessibility Act

AI governance

Shapes most of the work

  1. European Union

    EU AI Act · Article 50

    From 2 August 2026, AI-generated text published to inform the public on matters of public interest is disclosed, unless a person reviewed it and holds editorial responsibility; deepfakes are labelled.

    We designThe newsroom AI policy names who reviews, what readers are told and how generated images are labelled.

    Regulation (EU) 2024/1689 · Article 50 Official text: EU AI Act · Article 50

Compiled 3 October 2026. Our reading of typical programmes, not legal advice. Rules change; your counsel confirms how each one applies to you.

Challenges

Your customers’ problems, and your own.

What we hear in almost every media & publishing brief — on the customer’s side of the screen, and on yours.

Your customers

  1. Telling news from advertising

    Sponsored content clearly marked, wherever it appears.

  2. A reason to subscribe

    Products worth paying for, with cancelling as easy as subscribing.

  3. Reading anywhere

    Pages, apps and audio that work with assistive technology and slow connections.

Metal letterpress type spelling LETTER PRESS, close up
Craft and accountability still sit with people.

Your operation

  1. Platform dependence

    Search, social and AI answers set the traffic, and change without notice.

  2. Rights and archives

    Photographs, agency copy and archives carry licences that travel with every use.

  3. Standards for AI

    Journalists want help without losing accountability for what is published.

What we build

Six disciplines, weighted for media & publishing.

A typical programme here draws on each discipline in this mix. Every line names what it builds for the industry and links to the capability that does the work.

Leads Core Supports Share of a typical programme, by role · illustrative
  1. Fast, accessible article pages, structured data for search and AI answers, and paywall integrations.

  2. Subscription products, article pages, apps and newsletters designed as one reader experience.

  3. 03

    Brand Design

    Core

    Masthead and portfolio brands that hold across print, digital, audio and events.

  4. 04

    AI Design

    Core

    Newsroom AI tools — summaries, tagging, translation, archive search — with editorial review and disclosure built in.

  5. Reader data, newsletters and lifecycle journeys from first visit to renewal.

  6. Subscription campaigns and audience-development content.

Programmes

Where we usually start, and what follows.

Each programme is a real engagement shape: a package, a typical length and the number it moves. Lengths are typical, never promised — the first conversation sets yours.

The way in

Reader-revenue diagnostic

We follow readers from first visit to subscription, and check the article page for speed, accessibility and structured data.

Package
Sprint · Fixed fee
Typical length
2–3 weeks
It sets
Reader-to-subscriber conversion, as a baseline
  • Product experience audit
  • Technical & code audit

What it hands over

  • A funnel baseline from visit to paying subscriber
  • A fix list for article pages, ranked by revenue and by risk
  • A draft AI and labelling policy for the newsroom
Start here
  1. 02Milestone · 3–6 months

    Subscription product and paywall

    Offers, paywall, account and cancellation designed as one product, integrated with the billing platform you choose.

    MovesReader-to-subscriber conversion

    Services: Product discovery · End-to-end UX & UI design · Website

    Enquire about Subscription product and paywall
  2. 03Retainer · Ongoing

    Newsletter and lifecycle programme

    Newsletters and journeys that turn occasional readers into regular ones, and regular ones into subscribers.

    MovesEngaged newsletter readers

    Services: Lifecycle marketing programme · Email, SMS & WhatsApp set-up

    Enquire about Newsletter and lifecycle programme
  3. 04Project · 8–12 weeks

    Newsroom AI tools with editorial review

    Summaries, tagging, translation and archive search, each with a named editor approving what is published.

    MovesResearch and production time saved

    Services: AI assistant experience design · Custom AI agent or copilot · AI use policy, rights & disclosure

    Enquire about Newsroom AI tools with editorial review

How success is measured

The number we moveReader-to-subscriber conversion

  • Reader-to-subscriber conversion
  • Subscriber retention at twelve months
  • Engaged newsletter readers
  • Core Web Vitals on article pages

AI in the newsroom

AI drafts and searches, editors decide and sign.

Each use case keeps a named editor accountable for what is published, and a log a standards editor could read.

Use case 01

Summary and headline drafts

Measured byDrafts used with light edits

Tested forOWASP LLM09 · Misinformation

agent / summary-and-headline-drafts Guarded
  1. TaskDrafts summaries, headlines and social posts from a published article.
  2. GuardrailWrites only from the article’s own text and flags any statement the article does not contain.
  3. HumanThe duty editor approves each one.
  4. LogThe draft, the edits and the editor.

Ships only with its evaluation set, its guardrail and an owner

Use case 02

Archive search for journalists

Measured byResearch time saved

Tested forOWASP LLM01 · Prompt injection

agent / archive-search-for-journalists Guarded
  1. TaskFinds and cites past coverage and licensed material from the archive.
  2. GuardrailReturns sources with their licence terms and never generates quotes.
  3. HumanThe reporter checks every source used.
  4. LogQueries and the sources returned.

Ships only with its evaluation set, its guardrail and an owner

Use case 03

Translation for regional editions

Measured byCorrections after publication

Tested forOWASP LLM09 · Misinformation

agent / translation-for-regional-editions Guarded
  1. TaskTranslates articles for regional-language editions.
  2. GuardrailNames, numbers and quotes are checked against the original before review.
  3. HumanA language editor approves every translation.
  4. LogOriginal, translation and edits.

Ships only with its evaluation set, its guardrail and an owner

Work and insights

The work, anonymised until clients approve.

Projects in this industry are published once a client approves the write-up. Until then, here is what we have written on the rules that apply.

A typical programme · composite

A regional news group rebuilt its subscription product around newsletters and a fast article page, with an AI policy that keeps every published word under an editor’s name.

Anonymised and illustrative: the shape a programme takes, never a named client.

Questions

What editors, product and revenue leads ask us first.

Something else on your mind? Ask us directly

Q.01Do we have to label AI-written articles?

For readers in the EU, from 2 August 2026 — unless a person reviewed the text and holds editorial responsibility for it. Many publishers disclose anyway; we help write the policy and design the labels.

Q.02Can you help us appear in AI answers?

We structure articles, authorship and licensing signals so search engines and assistants can find, cite and credit your journalism. No one can guarantee a placement.

Q.03Do you build paywalls?

We design and build subscription products and integrate the paywall and billing platform you choose, with cancelling as easy as subscribing.

Q.04How do you handle sponsored content?

With a label from the template — on the page, in the app and in the newsletter — so it is always clearly distinguishable from news.

Let’s build what happens next.

Tell us what you’re building. We’ll answer straight.

Book a discovery call

Three ways to start

  1. 01About 2 minutes

    A quick question

    You get A reply from a lead, not a sales queue

  2. 02About 8 minutesMost useful

    A project brief

    You get Options and a first scope after one call

  3. 03About 15 minutes

    A formal RFQ or RFP

    You get Receipt confirmed and a named bid lead

Every engagement starts with a written scope and a quote agreed before work begins. How each package is priced